Empire Tahoe Luxury Direct Vent Fireplace (Clean Face Fireplace, Intermittent Pilot) 36"

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sharon.cerrito@chimneycricket.com or mailing us at:
Chimney Cricket
 4463 Ashton Rd  Sarasota Florida US 34233

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 7 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sharon.cerrito@chimneycricket.com or by mail at

Chimney Cricket
4463 Ashton Rd  Sarasota Florida US 34233
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Your satisfaction is of our utmost priority.  We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy.  Any unused, re-sellable merchandise in original condition and in its original box or package may be returned for exchange or refunded within 30 days of the order date.  The returned item must be in its original box with all paperwork. The item must be unused and unopened. We will refund the product price only.  Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. 

 If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from the date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any media products such as DVDs, CDs, or VHS tapes are not returnable if they have been opened. Any gas or fireplace item that has been used or installed is not returnable for any reason. Any items that have been opened (excluding media) or used will incur a restocking charge of 15% of the item(s) price. All items which are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to the shipper. We will not cover the return shipping fees.

It is the responsibility of the customer to return the product in the same new/undamaged condition in which it was received. Any returned products received damaged in shipping will not be eligible for a credit. We are not responsible for damaged items received. The customer will need to file an insurance claim with the carrier for damaged items in order to be reimbursed for the insured amount.

Notice: Due to COVID19 product availability and shipping times have been changing faster then we can keep up with. Shipping times for larger items have been taking on average 4 weeks to deliver. Also shipping costs on some products have increased and we are currently working to update our website to reflect these changes. We appreciate your patience and thank you for your understanding.

Chimney Cricket joyfully gives its clients free delivery with orders bigger than $99. Anything lower and the rate charged for the delivery of your request depends on the weight of your items and your area. Prior to the last checkout page, you will be informed of shipping cost at which point, you will have an opportunity to change your mind and not put in your request on the off chance that you choose not to do so.

Upon placing your order, we will ship your items out within two days of procurement if said things are in current stock. Chimney Cricket decides the most proficient shipping method for your request. The transporters that might be utilized are:  U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, we can't ship to P.O. Boxes. We send things to every one of the 48 mainland states. Orders conveying to states, for example, Alaska, Hawaii, and Puerto Rico, require extraordinary shipment and are not qualified with the expectation of complimentary delivery. Transportation will be figured by weight and will be added to the client's bill upon checkout.

Items sold and shipped to destinations in the state of Michigan are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.

Cancel or Change an Order
To return your product, you should mail your product to:  4463 Ashton Rd  Sarasota Florida US 34233

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.