PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sharon.cerrito@chimneycricket.com or mailing us at:
Chimney Cricket
4463 Ashton Rd Sarasota Florida US 34233

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Customer Data Collection

We collect personally identifiable information, which includes information such as

Names

Phone Number

Addresses

Purchase Information

Location (in limited circumstances)

Email Addresses

Personally identifiable information is collected when voluntarily submitted by our visitors. When you make a purchase on the Site, we collect information related to your purchase to assist us in performing the services we provide. We may store information about your use of the Site, such as viewed pages, date and time of visit, shopping cart, and transactions. We may also collect optional feedback, questions or concerns related to operation of the products and/or service-related communications. Our calls with you may be monitored and recorded for quality and training purposes.

If you access the Site through your mobile device, we may collect your location to assist us in fulfilling your order and our marketing efforts. We do not share this information with third parties and will only use this information for that purpose. You may at any time prevent the Service from using your location by turning this option off on your device.

HOW DO WE COLLECT PERSONAL DATA?

We (or our third party partners) may use cookies, IP addresses and other passively-collected information (e.g. web beacons, pixels) to target ads to you on this Site or through other channels (for example, emails) and to measure the efficiency of marketing efforts. We also use cookies to keep track of your shopping cart and for other purposes like personalizing the Service. This process typically entails using cookie and tracking technology depending on the features offered. Your web browser is usually set up to initially accept cookies.

Cookie and tracking technology gathers information such as browser type and operating system, device information, geographic location (region only), date and length of stay and specific pages accessed, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies cannot be used to access the personal data or confidential information on your hard drive.

Chimney Cricket and our third-party advertising partners may utilize online-behavioral or interest-based advertising and as a result, use cookies and other technologies to collect data about your activities on the Site, to deliver advertising on the Site or elsewhere on the Internet, based upon your interests, that may be more relevant to you and to measure the effectiveness of our marketing efforts and the Site. This may include information such as what links are clicked, how much time is spent on a page, etc., in a pseudonymized user profile. This may also include advertising displayed on other websites. For example, Chimney Cricket may use Google Analytics to monitor activity on the Site and assist with advertising. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. To learn how Google Analytics collects and processes data, please visit: www.google.com/policies/privacy/partners.

Features such as Google Signals allow Google to share ad personalization information with us that you have chosen to share with Google, to allow us to better understand and optimize our site for your usage. None of this information is personally identifiable. To learn more about this feature or to change your preferences, visit myactivity.google.com.

If you wish to restrict or block the cookies gathered by this website, or any other website, you may do so by adjusting your browser settings. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sharon.cerrito@chimneycricket.com or by mail at
Chimney Cricket
[Re: Privacy Compliance Officer]
4463 Ashton Rd Sarasota Florida US 34233
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Collection: Fireplace Cleaning & Maintenance

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